FAQs

HOW CAN I RESERVE MY ITEMS?

Begin by creating a wishlist, either by exploring our inventory or using the search bar to find specific items. Click on the items of interest, select the quantity, set a date and time, and then click "Add to Wishlist." It's advisable to initially include more items than needed and adjust the list as your final table count is confirmed. While we can reduce your order, last-minute additions may result in certain items being unavailable. Once your wishlist is complete, click on the Heart icon in the bottom right and provide the necessary information.

Upon reviewing your wishlist, we will reach out to confirm stock availability. We'll also discuss delivery options or determine if you plan to pick up the items. If necessary, we'll include delivery drop-off and pick-up quotes in the contract, based on factors like location, distance, order size, required manpower, and the vehicle needed for delivery.

Next, we'll send you the contract for review and signature. At this point, you'll need to approve the contract, digitally sign it, and submit a 50% deposit to secure your items. The remaining 50% must be paid no later than 7 days before your event. Keep in mind that rentals are only reserved once the contract is accepted, and the initial payment is received.

WHAT ARE YOUR ORDER REQUIREMENTS?

We don't impose any minimum amounts for rentals, making our services accessible for all orders, whether large or small. It's worth noting that for some smaller orders, delivery fees may not be as cost-effective, but we strive to provide reasonable pricing for everyone.

ARE DELIVERY DROP-OFF AND PICK-UP OPTIONS AVAILABLE?

You have the option to pick up and return items at our Sunnyvale shop without incurring any additional charges. Once we receive your list of items, we can offer a quote for delivering the rentals to your location and subsequently picking them up. You can opt to handle the pick-up and return yourself, or you can choose to include our drop-off and/or pick-up services for added convenience. The delivery cost is determined based on factors such as location, distance, order size, required manpower, and the vehicle necessary for delivery.

UNTIL WHEN CAN I MODIFY MY ORDER?

You have the flexibility to make adjustments to your order even after accepting the quote and making the initial payment. Additions are possible, contingent upon availability, up to 7 days before either your scheduled pick-up of the rentals or our delivery to your location. Any reductions made will be accounted for in the final balance due at the 7-day mark. It's important to note that the initial 50% payment is non-refundable, so caution should be exercised not to remove items that would bring the total below this amount.